Shipping & Returns

18 karat solid gold jewelry

SHIPPING & Returns

ORDER PROCESSING

The items you see are of the actual item that you will receive.

All orders are processed and shipped within 1-2 business days from the date on which payment has been received.

We ship all orders from Canada. Orders within Canada don’t have to deal with any import taxes or duties. 

Orders to all other countries may be charged taxes and import duties which is the responsibility of the buyer.

INTERNATIONAL SHIPPING

Yes we also ship worldwide at a flat rate of $30 per order

please be advised that you bear full responsibility for any and all customs fees, import duties, taxes, or other local charges resulting from international shipping.

INFORMATION REQUIRED FOR DELIVERY

We do not deliver to incomplete addresses, P.O. boxes, lockboxes, APO/FPO/DPO addresses, or locations where an adult signature cannot be obtained. In order to ensure prompt delivery of your order, please provide, during the checkout process, the first and last name of the intended recipient followed by a complete street address. If you place an order using a P. O. box, an APO/FPO/DPO address, or an incomplete name and/or address, a member of our Customer Support team will contact you via email in order to obtain the additional information required to complete delivery of your order. This information may include proof of identification for fraud prevention purposes. If we are unable to obtain the information required for delivery within 48 hours from the date of our email seeking such information, we will have no choice but to cancel your order.

RECEIPT OF ORDER

Once you have received your tracking number from us, please make note of the date and approximate time when your order is expected to be delivered, as an adult signature is required. If you realize that you will be unavailable on the date on which your order will be delivered, please contact your mail courier. Mail couriers will typically make three delivery attempts prior to returning the shipment to our fulfillment facility. If your shipment is returned, you will be responsible for any additional shipping fees incurred to redeliver your order.

FRAUD PREVENTION

In order to reduce the chance of a fraudulent purchase on your credit card, a member of our fraud prevention team may reach out to you or your credit card company in order to verify your purchase. This may include requesting proof of identification. In the event that this occurs, the shipment of your order may be delayed by an additional 1 to 2 business days so that we may complete the verification process.

RETURNS

At Goldaholics, each piece is one-of-a-kind and incredibly limited. What you see is exactly what you’ll get—no surprises here. We believe in transparency, so all sales are final.

Our jewelry is made with love and passion, and because we want you to be 100% confident in your purchase, we encourage you to take a good look at the pictures and descriptions. Got questions? We’re here for you! Feel free to reach out via WhatsAPP, Instagram, email. We’ll do our best to make your shopping experience smooth, fun, and worry-free.

We believe in keeping things honest and simple. 

Our goal? To make sure your new treasure from Goldaholics fills your heart with joy. Just a heads-up, though—we’re a small, independently owned business with limited stock, so all sales are final.

If you have any concerns, don’t hesitate to reach out. Thanks for shopping with us!

 Goldaholics